Frequently asked questions
How it works
Is Mobile Car Care a garage or a booking platform?
We connect car owners with independent mechanics and garages. After an enquiry, we look for a suitable provider and confirm whether a match is possible. We don't own garages or employ the technicians who do the work.
If I submit an enquiry, is my booking confirmed?
Not automatically. Submitting an enquiry starts the process — our team reviews it and follows up to confirm availability, timing, and price before anything is booked.
How much will a service cost?
Price depends on your vehicle, the parts needed, and your location, so we don't publish fixed prices. Your assigned technician confirms the price with you before starting work.
Which areas are covered right now?
Our pilot currently covers Pattaya and nearby areas of Chonburi only. We're not yet taking enquiries in other provinces — see our coverage plans on the homepage.
What parts do you use?
Ask the provider to confirm the brand, specification, origin, and warranty of proposed parts before accepting the quotation. Reputable aftermarket parts are legitimate alternatives; counterfeit parts are not acceptable.
For car owners
What information do I need to submit an enquiry?
Your vehicle make, model, and year, the service you're interested in, your location in Pattaya, a preferred date and time, and a phone number (email and LINE are optional).
Do I need to be home while the work is done?
We recommend having someone available to give the technician access to your vehicle and confirm the workspace is suitable. Exact arrangements are worked out with your technician.
What if I need to cancel or reschedule?
Contact us using the details you were given when your enquiry was confirmed, as early as possible.
For mechanics and garages
Is this an employment offer?
No. Partnering with Mobile Car Care means receiving job referrals as an independent mechanic or garage — it is not salaried employment, and we are not your employer.
How are jobs assigned?
At this pilot stage, our team manually matches customer enquiries to partners based on the coverage area, services, and availability stated in your application.
Is there a fee to apply?
No fee to submit an application. Any commercial terms for accepted partners are discussed directly during onboarding.
What happens after I apply?
Our team reviews your application and contacts you to confirm details before any jobs are referred to you. Submitting an application does not guarantee job volume.